Help & Support
Get in touch with the LumiShot team, track your enquiries and find helpful resources.
Contact support
Send an enquiry or start a chat. Your ticket and conversation history stay in your account.
Email info@lumishot.tvSign in to raise a ticket or use live chat. You can email us without signing in.
How chat works
Automated help answers common questions. A support agent can join your saved chat when available. Replies are not guaranteed to be immediate. Closed conversations remain in My tickets.
My Tickets
Sign in to view your enquiries and saved conversations.
Sign in to view ticketsHelp Center
Answers to common questions about LumiShot.
Getting started
Sign in, choose a viewing profile and browse available titles. Use Manage profiles to update a name, picture or age limit.
Account & subscription
Open Membership to check your access. Titles marked Upgrade require membership. For account-specific questions, send an enquiry.
Technical support
If playback fails, check your connection and try again. Include the title, device and error message in your enquiry. Never include passwords or parental PINs.